Location: Portland,OR, USA
Number of hires for this role 2 **Qualifications**
+ High school or equivalent (Preferred)
**BenefitsPulled from the full job description**
Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Work from home Vision insurance 401(k) matching Flexible schedule Life insurance **Job details**
Salary $16 - $18 an hour Job Type Full-time Part-time **Full Job Description**
Job title: Customer Service Representative
Reports to: Customer Service Manager
Status: FTE
**Position Overview:** We are seeking an enthusiastic, motivated Customer Service representative to join our growing team. If you thrive on connecting to people, leveraging technology to help you serve customers, and enjoy a team atmosphere, then were looking for you! Our Customer Service Representatives deliver best in class support and service to our end-use customers, our business accounts, and our internal retail teams. This Full-time role responds to customers via email, phone, and live chat. The Customer Service Representative demonstrates a customer-centric mentality in all their actions. This is a standard Monday-Friday, 7am-4pm work week, with shift changes during the busy summer peak season.
Job Description:
* Respond to customer inquiries via phone, chat, and email in a timely manner
* Navigate through multiple computer software systems to address order and product information specific to customer inquiries
* Proactively reach out to customers with order and product updates
* Provide sizing assistance and product recommendations to customers
* Continuous learning and sharing of DENNIS product knowledge with customers
* Support retail branch operations with customer updates
* Contribute to a productive, friendly, and positive work environment
* Meet goals and objectives for the customer service representative
* Respond to customer reviews and social feedback promptly
* Present consistent professional and friendly demeanor to customers in all communication
* Other duties as assigned
Qualifications:
* High School diploma or GED Certificate
* Office or Call Center environment experience
* Proficient in Office 365 for PC, and Microsoft programs (Word, Excel, PowerPoint, Outlook, Teams)
* Tech savvy, Zendesk and Shopify experience a plus
* Excellent oral + written communication skills, including customer de-escalation
* Extremely strong active listening, conflict resolution and problem-solving skills
* Organizational and time management skills paired with a strong attention to detail
* Positive attitude and team player; self-starter with desire for constant learning
* Bi-lingual (Spanish-speaking) a plus
* Ability to work early morning and weekend shifts during peak season
* In-office (downtown Portland East side) work environment
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
* Work from home
Schedule:
* Monday to Friday
Supplemental Pay:
* Bonus pay
Ability to commute/relocate:
* Portland, OR 97214: Reliably commute or planning to relocate before starting work (Preferred)
Education:
* High school or equivalent (Preferred)
Work Location: One location
**Location**
135 SE Hawthorne Blvd, Portland, OR 97214 |