Walker Tape is hiring a Customer Service Representative to join our team!The Customer Service Representative will interact with the company's domestic customers via telephone by addressing inquiries, resolving complaints, and placing orders.A Bit About Walker TapeWalker Tapeis the industry leader in tapes and adhesives for hair replacement systems. Our company creates and customizes tapes and adhesives for just about any industry, particularly beauty.Walker Tape was started in 1985, and we haven't taken a break yet. Even though we've grown a lot in the last few years, we're committed to maintaining a close-knit team culture.Walker Tape is an equal opportunity employer. We believe that diversity is an asset, and that diverse backgrounds, beliefs, and experiences are crucial to our success. Our goal is to develop a team of hardworking, sharp, and diverse individuals.How You'll Fit InWe strive to make working at Walker Tape an awesome experience. Our team is full of exceptional individuals who we genuinely value. Here's how we operate:Take Time OffOnce you're hired, you'll receive 44 hours of paid time off. After your six-month anniversary, you'll earn an additional 60 hours of PTO. Our PTO schedule is based on years of service, meaning as you stay with the company, you'll be allotted more PTO each year. We want you to be able to get out and do fun stuff!Keep LearningWe want to help you grow and flourish! We'll send you to conferences, trainings, and buy you books to help you learn something new.BenefitsWalker Tape covers 90% of the premiums for your medical, vision, and dental insurance.We also cover 100% of the premium for a $50,000 life insurance policy for you, and $10,000 for your spouse and each of your dependents! Walker Tape also offers the following employee-paid benefits:
- Voluntary Life Insurance
- Short Term Disability Insurance
- Critical Illness Insurance
- Accident Insurance
Walker Tape also provides a generous 401(k) retirement plan with employer contributions, no match required!Bonus OpportunitiesThere are opportunities for bonuses four times a year. You'll be in on that from day one. When Walker Tape wins, so do you.What are the Responsibilities?
- Interacts with customers via telephone, and occasionally email
- Establish rapport and demonstrate empathy with customers, making them feel valued.
- Assisting customers with professionalism
- Meeting/exceeding business metrics..
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Effectively use internal resources, such as computer systems, online resources, and business partner relationships, to arrive at the right solution for the customer
- Demonstrating excellent customer service skills with perseverance to resolve issues and process transactions accurately
- Track and report customer feedback
- Performs other related duties as assigned.
- Responsibilities are not limited to what is listed above.
Do You Fit the Bill?
- Excellent communication skills, both verbal and written, including active listening
- Empathy skills to support the challenges of our diverse customers
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Knowledge of, or ability to learn, product, service, or area of customer service specialization
- Adhere to Walker Tape's core values, especially in ability to display an own-it attitude, be a team player, and always have a willingness to learn and grow
- Pro-active problem-solving skills
- Ability to manage challenging situations and conversations
- Openness to coaching for professional success, as well as growth and development
- High school diploma or equivalent
- 2+ years customer service experience required
- 1+ years call center experience required
- Demonstrate our Core Values and a focus on great company culture
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 25 pounds at a time
Walker Tape is an equal employment opportunity employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Background checks and/or drug screening will be required upon hire.