Customer Service Representive
: Job Details :

EOE StatementRead all the information about this opportunity carefully, then use the application button below to send your CV and application. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Essential Functions:Ensures delivery of excellent customer service through fast and accurate order processing, communication, and coordination with other departments to resolve inquires.Builds and maintains business relationship with clients by providing prompt and accurate service so as to promote an exceptional customer experience.Key Areas of ResponsibilityConduct all customer communications in a professional and courteous manner.Respond to customers' installation and technical inquiries in a timely and efficient manner.Answer incoming telephone calls.Assist customers in showroom with general product information and color selections.Coordinate with customers to obtain missing information and to resolve any other foreseeable impediments to order completion.Confirm price changes to customer and obtain final approval prior to issuing order for production.Support Sales staff as needed.Call customers to schedule templates, installations and service work.Create invoices in QuickBooks once job is complete.Other duties as deemed reasonable and necessary by the Company.Minimum QualificationsA Core Value fit: 'We are kind. We take initiative. We get it done. We make it right. We are humble. We are enthusiastic.'Commitment to quality customer servicePleasant phone voice and demeanor, excellent attitude, desire to assist co-workers and being a team player are essentialExcellent organizational skills, ability to think independently, and follow-up on tasksA creative demeanor with attention to detailA dedication to continuous improvementAbility to multi-task and switch from one assignment to the next without being flusteredThorough understanding of countertop fabrication and installationStrong math skillsPosition Qualifications Level of Experience: Three to five years customer service related experienceComputer Skills: Proficient Microsoft Office Software to include Word, Excel and OutlookCertifications/Licenses NonePreferred QualificationsGeneral Knowledge of the Kitchen & Bath IndustryGeneral Knowledge of Construction Processes, Means, and MethodsPosition Requirements 1. Core value fit - We are kind, We are enthusiastic, We are humble, We take initiative, We get it done, We make it right.2. Commitment to Quality Customer Service.3. Abile to read, understand, and use road maps and software on a daily basis.4. Extensive knowledge of geography.5. Good organizational skills, ability to think independently and follow-up on tasks.6. Pleasant phone voice and demeanor, excellent attitude, desire to assist co-workers as a team player are essential.7. Excellent verbal and written communication skills using proper grammar and punctuation.8. A creative demeanor with attention to detail.9. A dedication to continuous improvement.10. Proficiency in Microsoft Office software &using online mapping websites to estimate mileage and time-in-transit.11. Ability to multi-task and switch from one assignment to the next without being flustered.Preferred Qualifications:1. General knowledge of the Kitchen & Bath Industry.2. General knowledge of construction processes, means and methods.3. Experience with demand scheduling and forecasting.4. Call Center or similar experience.About the Organization Tower Industries is the premier provider of premium surfacing solutions for a wide variety of residential, commercial, and institutional applications. We have worked tirelessly to build a business driven by hard work, top-quality surfacing products, innovative solutions, and continuous improvement. All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing facility located in Massillon, Ohio.We work regularly with architects, designers, contractors, and builders, offering open lines of communication, creative ideas, and responsive customer service. Our unrivaled flexibility, in both our business model and the design of our products, allows you to focus on other pressing business priorities.Our MissionTower Industries is committed to serving a wide range of national clients, including commercial general contractors, millwork/casework suppliers, dealers, builders, specifiers, architects, and designers. We also regionally and locally serve residential customers, commercial general contractors, millwork/casework suppliers, dealers, builders, specifiers, architects, and designers. We are dedicated to exceeding customer expectations and delivering absolute, on-time performance. We are a drug-free workplace. This position is currently accepting applications.