Immediately Seeking!Customer Service Representative- CSR Monday-Friday, Saturdays could be required 7A-3:30P/ 2-10P Overtime As Needed $18.00 Duties include but are not limited to:
- Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.
- This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data, and updating and maintaining databases.
- Compiles, sorts, and verifies accuracy of data to be entered.
- Tracks, traces, and updates the status of incoming and outgoing shipments.
- Engages with customers, vendors, drivers, and co-workers with positive, professional, and respectful communication.
- Answer phones and respond to customer requests in positive, professional, and respectful manner.
- Assign inbound trucks to designated dock doors.
- Setup, control and maintain all related files for customer stored materials.
- Verify all received documents once materials have been received into all computer systems.
- Manage the shipment and receipt of all products, materials, and supplies.
- Identify, research, and resolve customer issues using the proper computer operating systems.
- Follow up with customer inquiries not immediately resolved.
- Complete call logs and reports.
- Collaborates and communicates with logistics technicians / dispatchers, and others involved in the shipment and receipt of products
- Provides on-the-job training for new employees as required.
- Recommends process improvements for growth of the company.
- Provides additional backup support for shipping and receiving departments.
- Performs cleanup of the office area at the end of the shift or as required.
- Performs all duties in accordance with safety manual.
- Regular (punctual and dependable) attendance is an essential function of this job.
- Other duties as assigned.
Qualifications:
- Authorized/eligible to work in the US
- High School Diploma or GED
- 2+ years Clerical Office/customer service experience required; additional education may be substituted for years of work experience.
- Prior SAP experience
- Inventory Control Experience
Skills
- Ability to read, write, count and perform basic math skills of addition, subtraction, multiplication, and division
- Ability to work independently and in team setting
- Ability to talk, listen and understand directions
- Good Written and Verbal communication skills
- Bilingual preferred
- Proficient with Microsoft Office ( Work, Excel, Outlook, PowerPoint)
- Computer Skills ( email & internet)
- Proficient data entry skills
- Good Organizational skills
Education and Experience:
- Experience working with SAP is a plus but willing to train the right person
- Knowledge of MS Office
- Proficient in use of email and internet
- Accurate keyboard skills
- High School Diploma, GED, or equivalent
- 1 year of Administrative Assistant experience
Why work for Advance Services, Inc.
- Advance Services is for and about people; we are your employment specialists.
- Enjoy our easy application process.
- You NEVER pay a fee!
- Weekly pay.
- Fun Safety and attendance incentives.
- Health Benefits to keep you and your family healthy.
- PTO so you have time for you.
- Great Referral Incentives.
- Advance Services partners with the top companies in the area!
Apply for this job by clicking the apply button. You will be directed to our website. Please select Spencer, IA branch or call our office at (712)###-####Stop in and see our experienced friendly staff at 2512 HWY BLVD Spencer, IA 51301Advance Services is an equal opportunity employer#Spencer