Location: Beckley,WV, USA
Overview
Our Mission at ibex is Your Success!
ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Summary
Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.
Responsibilities
General Duties
Duties include, but are not limited to, the following:
* Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
* Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
* Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
* Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions.
* Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.
Qualifications
Basic Qualifications
* Must be able to work anytime during the centers hours of operation.
* Experience in a customer focused role required
* Outstanding communication and listening skills
* Work independently and make solid decisions
* Energetic
* Professional
* High School degree or equivalent
* 18 years of age or older
* History of excellent work attendance
* Basic math skills, data entry skills and sales aptitude
Required Experience And Minimum Requirements:
* High school diploma or the equivalent.
* Basic computer skills.
* Typing speed of at least 25 words per minute.
* Ability to multi-task.
* Excellent verbal and written communication skills.
* Background and drug screens are required for this position.
ibex is an Equal Opportunity Employer