Customer Service - Service Desk Support (Mid Level)
: Job Details :

Job ID: 24-04439Service Desk Support (Mid Level)Chantilly, VAPay From: $68,000 per yearMUST:Top Secret Clearance requiredExperienced Service Desk Support (Mid Level)5+ years of relevant experienceMust have outstanding customer service skills.Desire to work with customers in person on a daily basis.Bachelors preferredDUTIES:Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance.Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions.Work with system and business owners to escalate/discuss issues and understand new processes or functionality.Create and publish knowledge management articles.Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.