Location: Olympia,WA, USA
South Puget Sound Community College (SPSCC) seeks highly motivated and qualified candidates to fill three part-time Customer Service Specialist 3 position in our Outreach, recruitment, and Assessment department.
The Customer Service Specialist 3 in the Assessment/Testing Center reports directly to the Program Coordinator in the Assessment Center. The Customer Service Specialist helps to ensure support of the Assessment/Testing Center office and its cleanliness, and to assist students with their placement testing.
Extensive training and certification are provided for all proctored exams at SPSCC. No prior knowledge or experience proctoring tests and exams is required.
This opening is for three Part Time positions in the Assessment Center. We are looking for individuals that can work:
* Monday & Tuesday 8:00am to 5:00pm on campus with the flexibility as needed to work until 7:00pm during peak assessment times (generally 1-2 days per month, scheduled in advance).
* Tuesday & Wednesday 8:00am to 5:00pm on campus with the flexibility as needed to work until 7:00pm during peak assessment times (generally 1-2 days per month, scheduled in advance).
* Wednesday & Thursday 8:00am to 5:00pm on campus with the flexibility as needed to work until 7:00pm during peak assessment times (generally 1-2 days per month, scheduled in advance)
If selected for an interview, you will be asked at that time which of the three positions you are able to fill. If able to work more than one, you will be considered for any position you can commit to the days listed.
South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of anti racist policy development coupled with the skills to eliminate barriers that harm underrepresented people is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
And if that isn't enough? We also offer:
* A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs
* Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs
* The Clipper Coffee Corner serving Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students
* A brand new Health & Wellness Center
* FREE Bus service every 15 minutes to downtown Olympia and beyond
* FREE parking on our campuses - permits are not required
* On-campus child care
* Percival Creek, which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall
* Many walking paths that are marked and on nicely paved sidewalks
* SPSCC promotes wellness with a variety of different workshops and events on campus
* Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty
* Many community events in the Kenneth J. Minnaert Center for the Arts
* Employee Resource Groups (ERGs) that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include:
* Staff and Faculty of Color (SFOC) ERG - an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values.
* The LGBTQIA+ ERG creates a space for LGBTQIA+ staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility.
Front Office Operations
* Consistently maintain testing rooms and Assessment staff areas including restocking materials (scratch paper, pencils, etc.), cleaning desks, keyboards, mice and straightening chairs. Emptying recycling and garbage.
* Perform daily operations including printing forms and schedules, processing placement requests for students and data entry for services tracking.
* Assist in placement review and data entry for placement requests
* With supervision, resolve problems and respond to a large volume of inquiries via face-to-face, phone, fax, virtual and e-mail about Enrollment Services, Advising, Registration, Assessment and other campus departments.
* Scan and e-mail exams to instructors, inside and outside of the college.
* Check voicemail on a daily basis.
* Utilize desktop publishing, spreadsheet, and word processing software to create and manage documents, forms, track phone messages, etc.
Customer Service
* Interpret scores for College Placement Test, explain placement to students and staff.
* Answer student questions about next steps and the college enrollment process.
* Provide positive customer service - use active listening and strong written and oral communication skills.
* Inform and advise students, staff and the public with information and interpretation of college policies and activities related to placement and assessment at South Puget Sound Community College.
* Interpret and ensure confidentiality of customer information following federal FERPA guidelines and college regulations.
Testing Center support and coordination
* Serve as test proctor for a variety of different tests and platforms.
* Schedule and administer accommodated/make-up testing for students at SPSCC.
* Stay up to date on and follow federal and state regulations and requirements for administering mandated basic skills assessment, GED testing, WAMAP, Accuplacer, CLEP testing, CASAS, Prometrics (ASE), and other diagnostics.
* Set schedules for testing, communicate with faculty, and get passwords, schedule students, and proctor make-up tests for SPSCC students.
* Schedule and administer tests for outside testing or other colleges.
Minimum Qualifications
* High school graduation or equivalent AND two years of applicable clerical experience OR equivalent education/experience
* Strong computer skills related to email management and data entry
* Strong organizational skills
* Ability to work independently and as a team
* Ability to maintain student and office confidentiality
* Position requires high degree of accuracy and attention to detail
* Commitment to a working environment that values a diverse academic environment, inclusive of students, faculty, and staff of diverse cultural, socioeconomic, and educational backgrounds
Preferred Qualifications
* Experience with a Student Management System (SMS) and/or PeopleSoft
* Experience as a customer service representative
* Experience proctoring exams or tests
* Advanced knowledge of computers and software applications, specifically MS Office Suite: Word, Outlook and Excel
Applications must be completed online and include the following attachments:
* Cover letter highlighting your ability to perform the responsibilities and competencies described in the job posting.
* Current resume showing all educational and professional experience that demonstrates how you meet the minimum and any preferred qualifications.
Top candidates will be notified directly to interview for this position. Selection will be based on the applicant's knowledge, skills, and abilities to perform the duties listed in this job posting as identified in the materials requested above. Applications with comments directing the reader to see attachments will be considered incomplete.
Veterans Preference
Applicants who meet the minimum qualifications and wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email to ...@spscc.edu with the job number for which they are applying in the subject line.
Condition of Employment
Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment.
Conditions of Part-Time Employment
Non-permanent employees under the provisions of WAC 357-19-435 are only authorized to work up to a maximum of 1,050 hours in any twelve (12) consecutive- month period from the original date of hire. Employment with the college could end any time.
South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator
South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer /Title IX Coordinator, 360-###-####, ...@spscc.edu, Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512; South Puget Sound Community College is a smoke-free/drug free environment.
Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at (360) ###-####.