Location: Lake Mary,FL, USA
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide.
CNA currently has an opportunity for a Customer Service Specialist to join our Agency Help Desk team supporting our US offices.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
* Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
* May utilize logs or other tools to track and update issues.
* Provides user assistance within applications.
Reporting Relationship
Supervisor or above
Skills, Knowledge and Abilities
* Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
* Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
* Solid computer skills including Microsoft Office Suite and other business related software.
* Strong organizational skills including the ability to handle multiple tasks and prioritize work.
* General knowledge of the insurance industry.
* Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
* Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
* Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.
* Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.
Education and Experience
* High school diploma, GED or equivalent experience.
* Typically a minimum of one year of relevant experience
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ...@cna.com.