Job DetailsLevel Experienced Job Location Business Office - Asheville, NC Position Type Part-time Hourly Education Level None Salary Range $15.08 Job Shift Normal Business Hours Job Category Administration DescriptionABOUT US The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people - regardless of age, income, or background - to nurture the potential of children and teens, improve the region's health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state's largest provider of licensed school-age child care, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are committed to being an anti-racist, multicultural organization by exposing racism and fighting the constructs that perpetuate racism and affect all cultures. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values of caring, honesty, respect, and responsibility. For more information, please visit ymcawnc.org. ABOUT THE ROLE The Customer Service Specialist 1 is a highly visible representative of the YMCA and will work with and is responsible for delivering accurate and outstanding service for Membership, Programs, Swim Team, Resident Camp, Summer Day Camp, Afterschool, and Community Health, working in conjunction with staff, members, parents, program participants, and volunteers and works as a member of the communications center team. This is a part-time hourly position and is an in-office position with no remote work ESSENTIAL FUNCTIONS
- Models inclusive behaviors and embraces all dimensions of diversity
- Supports service line/department in actively working toward association-level objectives, as measured by identified goals/KPIs
- Serves as a good steward of association resources
- Possesses good written and oral communication techniques, well-developed interpersonal skills, excellent organizational and multi-tasking skills, attention to detail, and accuracy in order to communicate effectively via phone, email, zoom, and in person
- Responsible for reconciliation of funds, documentation, record and file maintenance of accounts, and compliance with all cash control procedures on and off-site
- Ensures accurate completion of data entry for Membership, Programs, Swim Team, Resident Camp, Summer Day Camp, Afterschool, and Community Health
- Communicates with staff, members, program participants, parents, and volunteers regarding invoices, collections, refunds, registrations, status, and other concerns as needed
- Must possess the ability to work successfully with various computer software and office technologies and successfully complete required trainings and staff meetings
- Must be able to deal tactfully with conflict and confidential information
- Be physically able to move to various locations in and around the centers, bend or stoop to reach various heights, communicate verbally with clear and understandable speech, and hear and comprehend speech and instructions, both oral and written
- Completes other duties and projects as necessary to achieve the goals and priorities of the Department and the Association
ABOUT YOUQualifications
- Must be at least 18 years of age or older.
- High school diploma or equivalent degree required.
- A two to four-year degree or equivalent work experience preferred.
- Previous experience in financial/administrative functions, customer service, or communications center is preferred.
Knowledge, Skills, and Abilities
- Excellent written and verbal communication skills.
- Strong customer service orientation, creative problem solving, interpersonal and diplomacy skills, and collaborative work style.
PHYSICAL ASPECTS OF THE JOB The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- Physical demands are essentially those of sedentary work. Tasks may require extended periods of time at a keyboard or workstation.
- The noise level in the work environment is usually moderate.
BENEFITS
- Free individual membership to all YMCA of WNC locations
- Discounted membership for household members
- Discounted program fees (swim lessons, youth sports, summer camp and more)
- Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
- Professional development opportunities through local and Y-USA trainings
The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.