Customer Service Specialist/ Contractor
: Job Details :

Customer Service Specialist (Intermediate)As a Customer Service Specialist, you will become an integral part of our quality-driven team. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service daily.Responding to inbound caller inquiries around general claim or benefit questions and status requests, with focus on quality and first call resolution

• Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve account matters
• Maintain and notate all appropriate information and documentation on customer accounts
• Processing calls from internal Team Members with inquiries on benefits or policies
• Maintaining accounts and updating information in various databases
• Providing an explanation of programs, benefits, and policies
• 3+ years Customer Service experience
• Self-starter, requiring little or minimal supervision
• Ability to resolve difficult or pressure situations with minimal supervision

Customer service experience, contact center experience preferredOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesEmployee Stock Purchase Plan (10% share discount)Tuition reimbursementPaid sick leave as determined by state or local ordinance, prorated based on start datePaid holidays (7 days per year, based on start date)