Customer Service Specialist - Front Desk Receptionist, Massey Benefits of working at VCU All full-time university staff are eligible for VCU's robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit,retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here. Job Code 19021 Recruitment Pool All Applicants Posting Number req6239 Unit Massey Cancer Center MBU Department Massey Comprehensive Cancer Center Department Website Link Location VCU Address 907 Floyd Ave, Richmond, VA 23284 USA Duties & Responsibilities
Massey Comprehensive Cancer Center Mission To improve the lives of all Virginians by delivering cutting-edge cancer care through patient-centered prevention and treatment; high-impact, innovative research; community input and engagement; and education and training of the next generation of researchers and healthcare professionals. VCU is committed to hiring veterans! VCU will include a veteran's period(s) of military service in the calculation of their annual leave accrual rate. This may provide veterans with an increased leave accrual! The
Customer Service Specialist for Massey Comprehensive Cancer Center is a forward-facing position that focuses on providing exceptional customer service. Greets visitors, staff members and students, assists visitors with information or direction inquiries, answers the phone and/or directs callers, and receives incoming mail and packages.
In this position, the candidate will be responsible for the following: •Consistently provide excellent customer service to the Massey Cancer Center faculty, staff, patients and guests as the Center's customer service specialist. This includes, but is not limited to, maintaining a clean and professional workspace for greeting visitors at the receptionist desk. •Position directs visitors and incoming calls to appropriate Massey Comprehensive Cancer Center divisions and provide contact for visitors needing access to secure areas. •Coordinates receipt of front desk deliveries, USPS and intra campus mail to the Massey Building and the Goodwin Research Laboratory. Notifies recipients of arrival to ensure timely pickup.Serves as the coordinator for all outgoing packages from Massey and is responsible for communicating best practices related to outgoing mail and packages. This includes knowing outgoing and incoming schedules and practices for Fed Ex, UPS, USPS, and any other delivery services.When needed receives packages to the loading dock •Schedules the conference rooms in the Massey Building, Goodwin Research Laboratory and MMEC. Ensures calendars remain current with requested changes and post schedules.This position is to answer email requests in a timely manner and confirming room reservations with signage as needed. •Provides assistance to staff with room and catering setups upon request.This includes receiving requests for conference rooms •Provides routine administrative support for the Massey divisions as requested •This position should maintain a working knowledge of parking options for visitors and advise guests as needed on proper parking procedures (guest passes needed, paid options available and approximate pricing, etc.) •This position should be familiar with VCU security and emergency procedures and know how to secure the building and follow emergency protocol •Massey Cancer Center supports a diverse faculty, staff, and student environment. The candidate will demonstrate experience that shows their commitment to fostering such an environment. Qualifications
Qualifications and Skills - Customer service experience working in a fast-paced environment
- Experience using a personal computer or other automated systems
- Excellent oral and written communication skills
- Strong organizational, time management, problem-solving, and multitasking skills
- Must have attention to detail and accuracy and complete assignments on time
- Must be at least 21 years old and have a valid VA Driver's License with a driving record thatreflects a sense of responsibility for highway safety and concern for the law
- Driving records should have a point balance of less than six demerit points and no major convictions
- Experience working in a team or group environment
- Can lift 10 - 25 pounds
- High school diploma or equivalent; previous experience with customer service and direct interaction with the public; experience answering multiple incoming telephone lines.
- Demonstrated confidential and calm manner with sensitive customer service situation sand employee activity.
FLSA University Employee Job FTE 1 Exemption Status Non-Exempt Restricted Position No E-Class UF - University Employee FT Job Category University Employee ORP Eligible No Salary Range Starting at $36,000 Commensurate with Experience Compensation Type Salaried Target Hire Date 11/1/2024 Contact Information for Candidates Massey Cancer Center ...@vcu.edu Documents Needed to Apply Resume, Cover letter optional