Location: Greensboro,NC, USA
** Customer Service Specialist (Hybrid)**
**Job Category****:** Marketing **Requisition Number****:** CUSTO002482 Showing 1 location **Job Details**
**Description**
We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. Thats not a tagline, those are our Core Company Values, written by our People, for our People.
With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger.
In our continued transformation from a real estate company to a customer experience company, we are seeking a **Customer Service Specialist** who will complete fulfillment of online orders and provide support to shoppers seeking information or assistance with promotional programs, including purchases on www.tangeroutlet.com. This position will have flexibility for a hybrid work arrangement offered by Tangers hub-and-spoke approach to a modern Teams-driven workplace.
**About the Role:**
As the Customer Service Specialist, you will work directly with our customers building relationships, responding to customer concerns, and delivering superior customer service. If you love servicing customers in an exciting, dynamic, and fast-paced environment, then this is the job for you.
**About the Tanger Perks:**
* Competitive salary
* Generous Suite of Medical, Dental, and Vision Benefits
* 401(k) match
* Paid PTO and Holidays
* Paid Volunteer Hours
* Team Member Paid Leave Programs
* Tuition Reimbursement
* Wellness Incentives
* Group Life and Disability Insurance
* Voluntary Benefits
* Team Member Discounts
* And more
**How you will contribute to what we do:**
* Be the primary contact for the Marketing Customer Service phone line answer customer questions, assist with order processing and track orders as needed / requested
* Respond to online customer inquiries from various web forms, including promotional programs and order processing inquiries
* Document and communicate frequently asked questions with marketing team and look for ways to improve website for improved customer experience
* Fulfill web orders for:
+ Gift card orders, including activation of gift cards, packaging and shipping
+ TangerClub membership orders, including packaging and shipping
+ Coupon book orders, including crediting any mis-orders from TangerClub members
+ Pink Card orders (Sept/Oct annually)
+ Coordination of any other miscellaneous/seasonal products sold through .
* Be familiar with the order process from order submission, credit card payment through Authorize.net, TangStats data import, and shipping confirmations
* Provide input on efficiencies and data discrepancies to continually improve process
* Conduct a monthly inventory of gift cards at corporate & nationwide for the centers
* Ship gift cards to the centers as needed
* Compile periodic gift card packaging inventory at center level to assist in re-order process
* Provide administrative support to the marketing department to include:
+ Filing, copying, binding, scanning and other support functions as needed
+ Update Spreadsheets or program projects as needed
+ Phone back up support to executives as needed
+ Contribute to team efforts by accomplishing related results as needed.
**About You:**
* You have a high school diploma or equivalent and three (3) plus years experience in customer service. Five (5) plus years experience in customer service is preferred.
* You can ensure an exceptional customer experience.
* Your ability to handle difficult situations with tact and diplomacy is a strength.
* You identify ways of achieving objectives that result in service improvement.
* You can identify issues, carry out research and analyze accurately to identify root causes.
* You have excellent written and verbal communication skills.
* You are detail oriented and highly organized while possessing excellent time management skills and the ability to multitask.
* You can read, write, and comprehend the English language.
* You embrace diversity of people, thought and style as the best way to bring value for our customers and retail partners.
**Experience the difference and be a part of our extraordinary team!**
Tanger Factory Outlet Centers, Inc. (NYSE: SKT) is a leading operator of upscale open-air outlet centers that owns, or has an ownership interest in, a portfolio of 36 centers. Tanger's operating properties are located in 20 states and in Canada, totaling approximately 13.6 million square feet, leased to over 2,700 stores operated by more than 600 different brand name companies. The Company has more than 41 years of experience in the outlet industry and is a publicly-traded REIT. For more information on Tanger Outlet Centers, call 1-800-4TANGER or visit the Company's website at .
We Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen! We are deeply committed to creating and sustaining an organizational culture reflective of the collective mixture of unique experiences, perspectives, and viewpoints of our people, partners, and communities that contribute to making Tanger an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.
Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or ask for an alternative method of applying by emailing: ...@tangeroutlets.com
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EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-verify.
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