Client: Well-Known Legal Services/Administration Firm Role: Temporary Customer Service Specialist Pay Rate: $20-22/hrDuration: Temporary to Permanent based on performance! Location: New Hyde Park/Lake Success, New York - ***(Onsite 5 days a week)*** Hours: 8:30am - 5:00pm Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets