Customer Service Specialist
: Job Details :

WHO WE ARE

Founded in 2007 in Paris, France we became one of the leading providers of residential and commercial cleaning solutions in France and The United States.

WHAT WE DO

We provide professional cleaning services designed to keep your home sparkling and beautiful so that you can focus on things that matter more to you.

OUR MISSION

Our focus is to listen to our clients, understand their needs, and provide an exceptional level of residential and commercial cleaning services.

We are looking to grow our team in Rochester, and the surrounding areas. We are looking for positive people who want to make a difference! If you enjoy staying active and having quality interactions with customers, then The Lion Clean wants you!

Expectations:

• Positive Work Environment - Negativity & drama are not welcome here.
• Dependability & Customer friendliness
• Attention to detail
• Ability to read, speak, and write English fluently

Why Work at The Lion Clean?

As a reliable home and office cleaning company, TLC strives to provide a level of service to our customers that the big cleaning companies just can't beat. We aim to help our clients reach their cleaning goals by providing them with the best cleaning service possible, as well as advice and pricing that are designed to fit their unique cleaning needs. Each and every single one of our customers is integral to our success as a service based company . We nurture the professional growth of our employees and provide a variety of resources to help you advance in your areas of interest.

• Create a positive and welcoming experience for all customers and potential customers
• Assist and resolve customers inquiries and complaints in a professional manner over the telephone
• Provides general information to customers on company policies, procedures, and cleaning service plans, and performs basic maintenance functions on accounts and transactions as requested via telephone
• Take applications and gather information service on service requests
• Aid potential customers in identifying cleaning plans and services best suited to help them reach their unique cleaning needs
• Work with a team to meet company goals
• Actively cross-sell company products and services
• Perform specific assigned jobs including various clerical and receptionist functions, and assist other team members, cleaners, and call center with duties as required
• Gain valuable experience working in customer care team

For more detailed information, please visit our website: thelionclean.com

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• 8-hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• housekeeping/residential/commercial cleaning: 1 year (Preferred)

Work Location: Office

US work authorization (Required)

recblid gqh7npry7zedl3xh84vkt04hxh29pn