CUSTOMER SERVICE SPECIALIST
: Job Details :

Front End Customer Service SpecialistJob Title: Customer Service SpecialistDepartment: SalesImmediate Supervisor Title: Store ManagerJob Supervisory Responsibilities: NoneGeneral Summary: A non-exempt, sales clerk position responsible for greeting andassisting customers in a prompt, courteous, and professional manner. This position is alsoresponsible for receiving telephone calls and answering customer inquiries in the samemanner.Essential Job Responsibilities:1. Greet and serve customers in a timely, friendly, and professional manner.2. Keep assigned area neat and clean as well as stocked and faced.3. Be able to operate all aspects of the POS system.a. Process salesb. Process returnsc. Process checksd. Process payment on accountse. Process payment by credit card4. Accurately make change.5. Be aware of and promote store incentive programs such as Customer LoyaltyCard and be able to activate gift cards.6. Process Food Stamps and WIC payments (where applicable).7. Know how to operate and troubleshoot digital photo processor.8. Know proper store closing processes including lock up procedure.9. Be able to operate key cutting equipment.10. Other duties as assigned by management.Education: High school diploma or equivalent.Experience: One year of experience as a cashier or in a customer service position.Other Requirements: NonePerformance Requirements:Knowledge:1. Knowledge of organization services available to customers.2. Knowledge of current laws requiring identification and age verification for thesale of beer, wine, and cigarettes.3. Knowledge of product location within the store to be able to direct customers.Skills:1. Ability to use a multi-line phone system, including transferring calls and paging.2. Ability to make change accurately.3. Ability to learn the proper use of mechanical equipment utilized in this position.Abilities:1. To calm or defuse irate customers by working with them to identify concerns.2. To handle stressful situations in a professional manner.Equipment Operated: Standard retail machines to include POS system, telephones,copy machines, fax machines, digital photo processer (where applicable), lotterymachines, and key cutting machines (where applicable).Work Environment: This position is in a fast-paced, retail environment. Occasionalevening and weekend work.Mental/Physical Requirements: Involves standing and walking 90% of the time.