Customer Service Specialist
: Job Details :

Are you passionate about bicycles and providing the best customer care with a personal touch? Do you thrive in a dynamic start-up environment? Then, Lease a Bike, invites you to be part of our mission to get more people on their dream bike.

???? About Lease a Bike:

Lease a Bike is a fast-growing company with the vision of a sustainable, affordable bike lease program for companies and their employees. Lease a Bike USA is part of Bike Mobility Services Group, the global leader in bike lease programming. With operations in 6 countries, we provide a seamless top-notch service for the B2B market, promoting sustainability and employee well-being.

We combine the great feeling of a start-up with the stability and resources of an established global enterprise.

Our vision is to promote sustainable mobility in the US and get more people on bikes! Cycling is good for your health, for your wallet and for the environment. Over the past years, Lease a Bike has built a team of more than 100 employees in Germany, the Netherlands, Sweden, Belgium and Austria. And now we aim to apply our experience to revolutionize the American bike culture.

???? About the role:

As Customer Service Representative you will be the first point of contact for our customers and partners. You will become part of a collaborative team of 6 and growing focused on making a positive impact on the environment and urban mobility. In this role, you will closely collaborate with the Head of Operations and make sure that customers experience the best customer journey. Being part of Lease a Bike gives excellent opportunities for growth and personal development in various areas, including the possibility to design, take full ownership of and improve processes. We invite you to share your ideas, contribute your thoughts, and implement solutions both within and beyond your role.

???? What you will be doing:

• You will be the first point of contact for our customers and partners by phone, email and chat;
• You will handle and coordinate product-specific inquiries, engaging with external stakeholders such as customers, businesses, and bike shops.
• You will have the opportunity to think critically about- and improve processes, with a focus on future growth and optimization.
• You will develop and continuously improve our customer journey;
• You will closely collaborate with all departments to further improve our customer journey and provide Lease a Bike customers with the best possible customer experience.
• You will have the opportunity to contribute beyond your primary role, such as by assisting with marketing efforts and screening potential leads for bike shops, including managing schedules and creating lead lists.

???? This is you

• You have 2-3 years of experience in a similar role.
• You are able to work both independently and collaboratively within a team.
• You have excellent communication skills and are comfortable speaking to all sorts of customers (bike shops, companies and employees).
• You have experience working with CRM systems, preferably experience with Zendesk (and/or Hubspot).
• You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment.
• You are based in the SF Bay Area, with the ability to work hybrid in our North Bay (Novato) office 4-5 days a week.
• You are interested in and/or have experience with HR benefits
• You have a passion for helping people and ideally also for bikes or sustainable mobility and are interested in the tech side of businesses.

???? Whats in it for you

• Competitive salary with, starting at 55K.
• Comprehensive benefits package including health insurance, dental, vision, retirement plan, and fringe benefits like a company laptop, mobile phone and the option to lease a bike!
• An international environment, with possibilities to connect around the world.
• A vibrant, collaborative, and fun start-up culture within a stable and supportive parent company.

Join the ride!

If you're a driven customer service professional with a passion for technology and sustainability, we want to hear from you. Apply now to become a part of the Lease a Bike team!

Mathematical skills:

Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math.

Reasoning ability:

Ability to solve practical problems and deal with a variety of concrete variables in

situations where only limited standardization exists. Ability to interpret a variety of instructions

furnished in writing, orally, by diagram, or schedule format. Must be able to make decisions based on

common sense judgment. Sets benchmarks independent and beyond industry best practice based on

clear and defined understanding of what is possible. Pushes to beat goals and personally improves performance.

Language skills:

Ability to read, comprehend and explain documents in English. Effectively

communicate, verbally and in writing, in English.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand, walk, use of hands

and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel,

crouch, and/or crawl, pull, talk and hear. The employee must lift and/or move up to 10 pounds. Vision

may be corrected within normal range. The noise level in the work environment is moderate.