Job Title: Customer Experience Specialist
Location: Onsite
About Us:
Our client, a rapid growth startup, is looking for a Customer Experience Specialist who is tech-savvy, driven, and ready to grow with us. This position will be a jack of all trades who is willing to dive in and ask questions. If you have a passion for solving problems, working with customers, and ensuring smooth IT operations, we want you on our team!
Key Responsibilities:
- Customer Service Excellence: Handle customer inquiries with professionalism and empathy. Provide timely resolutions to customer issues, creating a positive experience at every touchpoint.
- Salesforce Expert: Utilize Salesforce to manage customer interactions, track cases, and maintain customer data with accuracy.
- IT Support: Troubleshoot and resolve basic computer and technical issues for customers and internal teams. Be the go-to person for technology-related challenges.
- Logistics & Costing: Collaborate with logistics teams to ensure accurate order fulfillment and coordinate cost estimation for products and services.
- Process Improvement: Identify inefficiencies in workflows and suggest improvements, leveraging tools like Asana to manage tasks and projects efficiently.
- Collaboration: Work closely with cross-functional teams, asking the right questions and driving solutions. Foster open communication to enhance operational success.
Qualifications:
- Experience: 2-3 years in a customer service or IT support role, with hands-on experience in Salesforce and Asana.
- Technical Aptitude: Strong knowledge of basic IT troubleshooting and tech tools, with a passion for learning new systems.
- Customer-Focused: Friendly, approachable, and able to connect with people at all levels, offering clear communication and support.
- Problem Solver: Not afraid to ask questions, dig into details, and find solutions that work for everyone.
- Organized: Excellent time management and organizational skills to balance multiple tasks, logistics, and customer inquiries efficiently.
- Growth Mindset: Motivated to grow within the company, eager to take on new challenges, and ready to embrace continuous learning opportunities.
What We Offer:
- Endless opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Competitive compensation and benefits package.
Join Our Team:
If you're tech-savvy, customer-focused, and ready to make an impact, we'd love to hear from you! Apply today and help us continue to deliver exceptional service and innovation.