Location: Madison,IL, USA
THIS IS NOT A WORK FROM HOME POSITION
Customer Service Specialist
Position Purpose
As a valued member of the team, your role will be part of the sales team reporting to the Sales Team Manager. This will require communication with the operations and dispatch teams on a daily basis to manage customer orders, while providing a high level of service and delivery to our customers. You will also support our field based Sales Managers as directed.
Main Responsibilities:
The main activities of the position include but are not limited to the following:
* Enter customer orders into the system according to customer requirements
* Work with operations and dispatch to provide availability and dispatch information to customers
* Daily interaction with UK Team
* Assist in the preparation of weekly and monthly sales performance reports
* Assist in the preparation of customer price lists and surcharges
* Log customer complaints into the system and ensure follow up within agreed timescales
* Issue customer credits following approval
* Ensure all documentation and processes are followed to be SOX compliant
* Provide support and data analysis to field sales managers as and when required
* Provide support for and occasionally attend exhibitions
* Implement and maintain sales team procedures and suggest improvements where required
* Other duties as requested
Experience:
* Related experience in a customer service environment
* Experience of using MS Office, Word, Excel, Outlook and PowerPoint
Benefits:
* Medical, Vision, Dental *Start on the 1st day of the following month after being hired*
* 401k with Company match of up to 6%!
* 10 Company Paid Holidays
* Vacation and Personal Time
* An Operating company of Luxfer Group (NYSE: LXFR) with Discount Stock Purchasing Options
* Luxfer Graphic Arts is based in Madison, Illinois (Close to Downtown St. Louis)
* & Much More
Luxfer Graphic Arts is the Global Leader in Magnesium Plate and Sheet Technology. We are a manufacturer and supplier of Graphic Arts products, as well as a manufacturer of magnesium sheet and plate. As such, the company has two clear personas; it is a product supplier to Graphic Arts market and end users, and it provides lightweight engineering solutions via the use of magnesium sheet and plate.
We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting. Candidates must be authorized to work in the US.
Luxfer Graphic Arts is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities and veterans are encouraged to apply.