Location: Philadelphia,PA, USA
Overview
Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.
Responsibilities
+ Responsibilities depend on assigned level (I, II) and business needs
+ Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
+ Escalates call in accordance with department procedures
+ Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
+ Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
+ Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
+ Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
+ Other duties as assigned
Qualifications
+ High School diploma
+ Experience working in materials distribution or logistics required. Experience working in healthcare desired
+ Minimum 2 5 years experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
+ Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
+ Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
+ Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Job LocationsUS-PA-Philadelphia
Posted Date4 weeks ago(10/3/2024 9:20 PM)
Requisition ID 2024-18705
# of Openings 1
Category (Portal Searching) Administrative/Clerical
Position Type (Portal Searching) Regular Full-Time