Customer Service Specialist
: Job Details :

Description - External

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : 40 Hours per week - M-F 8-5

Location: 7840 W 165 th Street Suite 160 Overland Park, KS

The role youll contribute:

Adventhealth Mission Health

Adventhealth has provided faith-based, whole person care to the Kansas City community since 1962. SMH is more than just a hospital campus. Were a network of health care facilities working to exceed expectations by delivering quality care with compassion and supporting an exceptional staff of more than 700 physicians representing 50 medical specialties.

Our mission of Improving Health Through Christian Service is achieved each and every day through the dedication and commitment of our associates, physicians and volunteers. We strive to be a regional beacon of wellness, hope and healing attracting customers seeking unsurpassed clinical quality and compassionate care for the whole person, following the example of Christ's healing ministry.

The largest health care provider in Johnson County, Kansas, the SMH network includes SMMC and SMH - Prairie Star and will soon include SMH - Blue Valley, a third major health care facility. Our 54-acre campus at SMMC is comprised of the main hospital, a community health education building, six physician office buildings and an associate child care center. The Emergency Department at SMMC is the busiest in Johnson County. We deliver more babies each year at the Shawnee Mission Birth Center than any other hospital in the metropolitan area and our Center for Womens Health is nationally recognized. We have seven Shawnee Mission Primary Care locations with more than 30 Board-certified doctors who specialize in family medicine, internal medicine and pediatrics as well as Centra Care Shawnee Mission Urgent Care locations.

Qualifications

You will be responsible for:

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Demonstrates good judgment in routing/answering phone calls.
• Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
• Maintains confidentiality of medical records and other confidential information.
• Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
• Coordinates necessary copying and printing for the department.
• Organizes and maintains department filing system.
• Processes and distributes incoming, outgoing and interoffice mail, including faxes.
• Schedules patient appointments in software following the scheduling procedures and standards.
• Checks in/out patients, accurately validates insurance and collects pertinent copays and deductibles and has patients complete paperwork.

What you will need:

• High School Diploma or Equivalent
• Up to 1 Year of Experience
• Strong Customer Service Skills
• Ability to communicate effectively over the phone and in person
• General clerical skills
• Current knowledge of ICD-9 and CPT-4 coding applications

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Shawnee Mission

Schedule: Full-time

Shift: 1 - Day

Req ID: 24039691

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.