Location: Shakopee,MN, USA
Performs moderately difficult and involved customer service and clerical tasks in a fast paced, multi-service customer service center related to Motor Vehicle, Driver's License, Vital Statistics, Department of Natural Resources, Alcohol and Tobacco Licensing, Gambling Permits, Business and Peddling Licenses, Permits, and Registration. Specialists are cross trained as needed in various of the above-mentioned areas to provide the best possible service to our customers.
Salary range listed is hiring range
The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.
Assists customers at the fast paced, high-volume Property & Customer Service center issuing, accepting, and meticulously viewing a variety of forms and documents related to Motor Vehicle, Driver's License, Real Estate Taxes, Vital Statistics, Department of Natural Resources, Alcohol and Tobacco Licensing, Gambling Permits, Business and Peddling Licenses, Permits, and Registration. Utilizes multiple computer programs daily to deliver necessary services to customers.
Cross trains on process, procedure, and workflow, as well as maintains procedure documents as changes arise to ensure they are accurate, up-to-date, and complete; cross-trains new and existing staff to meet department goals and legislative requirements. Interprets, implements, and makes recommendations for changes to local, State, and Federal laws and regulations.
Responds to and provides timely, courteous, and effective service to an extensive variety of high-volume public inquiries by phone or in person to residents with questions or concerns regarding Customer Service, Land Records, Passports, Elections, Property & Taxation Services, as well as general County inquiries. Makes phone calls to regulatory agencies on customer's behalf as needed.
To view the full job description, please click on the link below:
Customer Service Specialist
Requires equivalency of high school graduation and four years of face-to-face customer service (please do not include call center experience) or directly related experience that includes data entry and/or records.
Preference given for service center/deputy registrar, county recorder, or passport experience. Intermediate skills in computers including MS Word, MS Outlook, and related MN State databases/systems are highly desired.
The incumbent shall provide a reliable means of transportation for the performance of work responsibilities.
Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.