Job Summary: The Customer Service Specialist (Internal Support) is responsible for providing exceptional service and support to internal departments and employees. This role involves addressing and resolving a wide range of inquiries and issues, ensuring seamless internal operations and fostering a collaborative work environment.Responsibilities:
- Internal Support:
- Respond promptly to internal inquiries via phone, email, and chat.
- Provide accurate information and solutions to internal departments regarding company policies, procedures, and systems.
- Assist with troubleshooting and resolving internal issues related to IT, HR, finance, and other departments.
- Collaboration:
- Collaborate with various departments to address and resolve internal service requests.
- Escalate complex issues to the appropriate departments or management as necessary.
- Maintain clear and effective communication with internal stakeholders to ensure their needs are met.
- Documentation and Reporting:
- Document all interactions and resolutions in the internal ticketing system.
- Generate regular reports on common issues and suggest improvements to internal processes.
- Maintain and update internal knowledge bases and FAQs.
- Training and Development:
- Assist in developing and delivering training materials and sessions for internal employees on company systems and procedures.
- Stay up-to-date with company policies, procedures, and system updates to provide accurate support.
- Continuous Improvement:
- Identify areas for process improvement and contribute to the development and implementation of solutions.
- Participate in team meetings and contribute to the overall improvement of internal customer service.