Customer Service Specialist
: Job Details :

Customer Service Specialist

Location: Middletown, NY, United StatesDate Posted: Nov 26, 2024

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Description

Location: Middletown, NY

Hours: Monday - Friday / 9:30am - 7pm - Late evenings as needed.

Rate of Pay: $18.00 p/hr

OVERVIEW OF PRIMARY RESPONSIBILITES:

In this role you will:

-Be customer focused, able to multi-task in a high volume community counseling center

-Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments

-Answering phones, directing calls and taking messages

-Scanning to electronic healthcare record, copying, filing, and archiving charts

- Submitting emails

-Perform other duties as assigned

Qualifications:

The ideal candidate will:

-Have a minimum 1 year in a clerical support role

-Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.

-Possess excellent communication, customer service, and organizational skills

-Bilingual English and Spanish speaking a plus

PRIMARY FUNCTIONS:

- Answering Calls

- Emailing

- Faxing

- Co-Pay collection

- Mail Processing

- Appointment Scheduling

- Registration of new clients

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

- Assignments may be determined at a future date

QUALIFICATIONS AND ATTRIBUTES:

The ideal candidate will:

Have a minimum 1 year in a clerical support role

Have computer skills and experience working with electronic health records

Possess excellent communication, customer service, and organizational skills

Bilingual English and Spanish speaking a plus

EDUCATION AND EXPERIENCE:

- High School Diploma or GED

PHYSICAL CHARACTERISTICS:

- Must be capable to sit or stand in front of a computer for long-periods of time

- Able to work in open space floor plan

- Must be capable to move throughout work day and follow people served throughout community

- Work alongside co-workers within 3 feet

- Must be able to move in tight spaces

- Occasional lifting of > _25+ pounds

Access: Supports For Living is an EEO employer-EEO, AAE, M/F/D/V

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