Customer Service Specialist
: Job Details :

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner at all times. The Customer Service Representative meets the statistical goals of the position. Essential Resource Responsibilities / Accountabilities: Level I Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans. Meets set statistical performance measures such as length of each call and daily call volume. Acts as a liaison between customers, internal departments, vendors, and business associates. Assists with the training of other team members. Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, an...Customer Service, Customer Service Specialist, Specialist, Retail, Staffing, Service