Customer Service Specialist
: Job Details :

800 S Washington St, Van Wert, OH 45891, USA Req #893Location: In Office in Van Wert, OhioWe are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It's because we put Integrity, Relationships and Excellence in all aspects of our work.Ouremployees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!As a Customer Service Specialist, you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers.How You'll Make an ImpactServices a high volume of incoming calls and emails from policyholders, agents, and internal customersExercises initiative and judgment while researching and responding to customer inquiriesProactively provides solutions and options to customer needsApplies knowledge of the billing system and other applicable systemsProcesses electronic premium payments from customersHandles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changesAcquires, maintains, and applies basic understanding of Personal Lines and Commercial Lines insuranceWorks within many supporting systems to fully service incoming requestsHandles a variety of policy-related transactions and other customer service-related tasksSoft-sells various electronic options to customersTrains others as neededCreates and maintains strong relationships with agents, policyholders and other internal stakeholdersDemonstrates strong interpersonal skills with a collaborative styleCommunicates effectively and professionally using proper grammar both orally and in writingPrioritizes multiple tasks to meet required deadlines and work independentlyAssists with testing initiativesWhy Central Insurance in Van Wert?Competitive pay ratesHybrid work model after completion of trainingTuition ReimbursementComprehensive benefits package that starts on your first day (for full-time employees)Stability with 148 year old companyWhat You'll Bring1 year consistent experience in a professional-level customer service environment is requiredFlexible schedule available between 8:00am - 8:00pm EST Monday through FridayAbility to build rapport with each customer, both internal and external, and actively listens and responds to requestsDemonstrates strong interpersonal skills with a collaborative styleAbility to comprehend and communicate effectively and professionally using proper grammar both orally and in writingStrong analytical, comprehension and mathematical skillsDemonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlinesAbility to work independently and as part of a teamExercise initiative and judgment while researching and solving customer inquiriesStrong attention to detailAdaptable to changeConflict resolution and strong problem-solving skillsAbility to understand Central Insurance's policies and processesPreferred:Knowledge of the Microsoft product suiteBilingual (Spanish)Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experienceIt is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.#J-18808-Ljbffr