Are you detail-oriented, organized, and passionate about delivering exceptional service to business clients? 13 Fifty Apparel, a leading e-commerce brand specializing in high-quality products for first responders, is looking for a Customer Service Associate to work with the extended team on all business-to-business tasks in order to
ensure seamless client interactions and outstanding service. We are looking the right experienced person to join our team .
Responsibilities
- Client Communication: Respond promptly and professionally to client emails and phone calls, addressing inquiries about orders, products, and services.
- Order Management: Accurately input production orders and manage order tracking, ensuring timely updates and communication with clients.
- Relationship Building: Serve as the primary point of contact for B2B clients and our Product Specialists, building strong, long-term partnerships.
- Coordination: Work closely with production, fulfillment, and operations teams to ensure orders meet client specifications and deadlines.
- Problem Resolution: Handle and resolve client concerns efficiently, maintaining a high standard of professionalism.
- Administrative Support: Maintain accurate records of client interactions, orders, and communications.
Qualifications
- Proven experience in customer service, ideally in a B2B environment.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Proficient in CRM systems, email platforms, and order management software.
- Working knowledge of Microsoft office products, especially excel.
- Ability to manage multiple tasks and prioritize effectively.
- A team player with a proactive and solution-oriented mindset.
Why Join 13 Fifty Apparel?
- Work for a brand that values quality, community, and purpose.
- Be part of a mission-driven team supporting first responders.
- Competitive compensation and benefits package.
- Opportunities for growth and development in a fast-paced, growing company.
Industry
- Retail Apparel and Fashion
Employment Type
Full-time
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