Customer Service Specialist - Kingston, NY
: Job Details :

Job Details Job Location Kingston, NY Position Type Full Time Salary Range $18.00 Hourly Job Shift Monday - Saturday Job Category Customer Service Company Information Working at Ulster Savings Bank

At Ulster Savings Bank, you'll be part of an enthusiastic team of people where we believe in working closely together for the benefit of our customers, communities, and each other. When you add this to an environment that allows skills and experience to bring forth growth and change, you'll find plenty of room to grow professionally. We offer an excellent benefit package, including paid time off, paid holidays, medical, dental and vision insurance, matching 401k plan, and educational assistance. Final candidates are subject to a pre-employment background check, which will include, but is not limited to credit history.

Click here to learn about our benefit package.

Job Summary and Description

We are currently seeking professional, highly motivated, service-oriented individuals to fill our Full-Time Customer Service Specialist position. Customer Service Specialists are responsible for preforming routine customer service duties while referring new or existing customers to appropriate departments for any services Ulster Savings Bank or its subsidiaries offer, and maintaining a safe work environment by adhering to the advanced security protocols Ulster Savings Bank has in place. Candidates must possess excellent verbal and written communication skills, the ability to listen, understand, and respond to requests in a timely manner, and be able to perform all essential duties and clerical functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide excellent customer service by identifying customer's issues/problems, determining the cause, explaining the best solution, expediting the correction, and following up to ensure resolution.

Act as primary customer support for Internet Banking, Mobile Banking Devices, Bill Pay Service, Treasury Management, Remote Deposit Capture and other electronically delivered services.

Ability to successfully navigate administrative support tools for online banking, bill pay and debit cards that aid in problem/issue resolution.

Document all customer inquiries, tasks, and case activities in Nautilus.

Knowledge of all Bank Departments to assist in first call resolution.

Problem solve all online banking related issues and handle e-mail and voice mails responses.

Cross-sell bank products, services and actively seek referrals.

Serve as a back- up for Back Office Operations on an as needs basis.

Any other tasks as assigned by management.

Qualifications

Excellent oral, written, and analytical skills.

Excellent telephone skills.

Strong interpersonal/customer service skills

Strong overall technical and problem-solving skills.

Team player.

Ability to work flexible work schedules.

Knowledge of DNA and Internet.

Knowledge of Windows operating systems including Word, Excel.

Bi-lingual a plus.

Minimum 2 years banking or customer service experience

Reports to: Customer Service Supervisor

Hours: Mon - Fri: 8:00am - 6:00pm

Saturdays: 9:00am - 2:00pm

Min. 2/ Sats per month