Customer Service Supervisor
: Job Details :

Responsibilities:

• Supervise and mentor a team of 5 customer service representatives.
• Handle escalated customer inquiries and complaints promptly and professionally.
• Provide accurate and comprehensive information about our products and services.
• Troubleshoot and resolve complex customer issues and concerns effectively.
• Monitor team performance metrics and provide regular feedback and coaching.
• Collaborate with other departments to ensure seamless customer experiences.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Identify areas for improvement in customer service processes and implement solutions.
• Ensure compliance with company policies and procedures.

Requirements:

• Proven experience (3+ years) in a customer service role, with at least 1 year in a supervisory or team lead capacity.
• Excellent communication and interpersonal skills.
• Strong leadership and decision-making abilities.
• Ability to handle challenging situations with patience and diplomacy.
• Proficiency in CRM software and other relevant tools.
• High school diploma or equivalent; bachelor s degree preferred.