Location: Portland,OR, USA
* 02-Mar-2022 to 14-May-2022 (MST)
* Wilsonville Office
* Wilsonville, OR, USA
* Competitive Salary, DOE
* Full-Time
* Alliance Door Products
*Competitive Benefits Package*
**Only US-based applicants will be considered.*
**Customer Service Supervisor**
The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated professionals. Apply now and find out how our company values have kept us an attractive employer through the years.
**ROLE:** The Customer Service Supervisor is responsible for the day-to-day operations of the customer service/inside sales team to ensure that our customers receive the highest quality service on time, every time. Responsible to lead and train the inside team in their daily functions. Focus on creating and implementing Standard Operating Procedures that promote best practices within the Alliance Group.
**HOURS:** Monday - Friday, 40 Hours per Week
**WAGE:** Competitive Salary, Depending on Experience
**BENEFITS:**
* Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
* Retirement Plan
* Paid Holidays
* Paid Time Off
* Paid Bereavement Leave
**POSITION RESPONSIBILITIES:**
*To conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy, and sincere mann*er.
**Assist in creating a supportive team-oriented work climate that supports our values and enables team members to develop professionally:**
* Frequently leads team meetings to foster open communication of current needs and challenges; create opportunities for team's participation and success.
* Collaborate with internal and external resources to establish ongoing training programs to develop ADP personnel in the areas of leadership, knowledge of products and services offered, customer service skills and computer system training.
* Conduct regular and scheduled employee evaluations.
* Involved in the hiring, management, and disciplinary process for all Inside Sales and Office Personnel .
* Work with peer group to identify and implement ongoing continuous improvement initiatives.
* Track performance metrics from data created by Branch Administrator
* Maintain positive attitude, servant's heart, flexibility, and adaptability in daily responsibilities and interactions with others.
**Supervise the day-to-day planning, operation and problem solving of the Customer Service, Reception, Billing and Estimating teams:**
* Work closely with sales director to proactively evaluate the sales process. Identify quality deficiencies or inconsistencies and prioritize opportunities for continuous process improvement to meet or exceed customer expectations.
* Monitor workloads, adjust responsibilities and workflow as needed.
* Responsible to ensure that the inside team processes all orders, customer calls, quotes, backorders, confirmations etc. in an efficient and timely manner.
* Provide oversight of monitoring, processing, and communicating order delay information to customers.
* Manage and approve all PTO requests and calendar updates for inside sales, Administrative and reception staff.
* Works with branch and corporate leadership to ensure required price pages are available.
* Review to be sure team is using the correct price pages.
* Manage the open order report and oversee the changing of ship dates on orders.
* Have an advanced understanding of the branch's shop, warehouse, and shipping processes.
* Review of all customer credits to ensure giving credit is valid, credit codes used are appropriate and credits are issued in a timely manner. Approval authority on credit up to $500.
* Oversight on all replacement orders ensuring the greatest opportunity for success in meeting customer needs.
* Provide oversight as the first level of escalation for any customer concerns.
* Other duties as assigned
**CORE SKILLS & QUALIFICATIONS:**
* Must have at least five (5) years of experience working in a customer service office environment.
* Two (2) years of Supervisory experience preferred.
* Experience in fenestration a must.
* Familiarity with the door and/or millwork industry, or building industry is preferred.
* Passion for driving change and delivering results through commitment to operational excellence and continuous improvement
* Must be able to communicate concisely and clearly in both written and verbal exchange.
* Significant experience with Outlook, Word and Excel software required.
* Knowledge of telephone communications, office systems and record keeping required
**EDUCATION REQUIREMENTS:**
* Related college degree preferred (not required).
**MORE ABOUT OUR COMPANY:**
We are an equal opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.
*Job offer is contingent upon passing a pre-employment drug test including marijuana.*
***As a standard part of the employment application process Alliance Door Products may request employment references. Alliance Door Products will not contact my current employer or any of my employment references without my consent.***
*#AllianceDoorProducts1*
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