Location: Omaha,NE, USA
****
**Join the PRC Team**
**Apply to become a Customer Service Supervisor**
**Customer Service Supervisor**
Were excited to be looking for a new member of our team. And, heres who were looking for.
We have Telephone interviewers that conduct telephone surveys regarding healthcare. They give patients and healthcare consumers a voice, helping our clients achieve excellence.
The Customer Service Supervisor works directly with our Telephone interviewers to address their questions. They serve as a mentor to Telephone interviewers focusing on interviewer retention and providing support needed to help our telephone interviewers conduct quality interviews.
More specifically, they
* Are full time employees that work 40 hours per week, Monday-Friday 2pm 10pm
* Can work well in a team and effectively interact with others.
* Are punctual and report to work as scheduled
* Work onsite at PRC.
**What does a Customer Service Supervisor**
Knowledge
* High school diploma, or equivalent required. Some college or bachelors degree is preferred.
* Previous supervisory experience is preferred but not required
Skills & Abilities
* Friendly, out-going, approachable, and compassionate.
* Possess excellent Communication skills including: active listening and the ability to convey information to people in a clear way that means things are understood and get done
* Organized and detail oriented.
* Ability to prioritize and maintain balance among multiple tasks.
* Ability to maintain composure in stressful situations.
* Discreet and trustworthy.
* Polite, professional, and courteous.
* Ability to learn and use several computer programs.
**At PRC**, we Healthcare Differently. We stand side-by-side with each customer as their partner, striving for excellence in healthcare. We make a difference. We also People Differently. We hire the best and get out of their way. Through a culture of support, respect, inclusion, teamwork, and a good dose of humor, we empower excellent employees. Join us in making a difference.
**At PRC**, we value:
* **Quality.** We have a genuine commitment to doing things right.
* **Service.** We have a responsibility to provide excellent service not only to our customers, but to each other.
* **Collaboration.** We, as a team, accomplish more than any one of us could individually.
* **Innovation.** We have an abundance of expertise and creativity on our team, focusing efforts on excellence and continued enhancement.
* **Growth.** We have a legacy to build, for the benefit of our community and the communities of our customers.
**At PRC**, we highly value our people. And we understand the importance of what they value.
* Your life outside of PRC matters. We offer PTO and holiday pay to all employees. We have a flexible work environment giving you the balance you need.
* Casual! We play by the rule of dress-for-your-day.
* We support you. Whether you need the help of a teammate or professional development, this team has your back.
* We offer competitive pay, as well as a comprehensive full-time benefits package to help keep your health on track.
We have a beautiful campus conveniently located in Omaha near the Interstate. PRC offers a pleasant environment in a non-smoking, drug free office. For more information, please visit: . Also, we understand that the industry is complex. If you have questions, please reach out.
Qualified applicants are asked to complete an application by visiting:
PRC is an Equal Opportunity Employer