Location: all cities,TX, USA
About The Chefs' Warehouse
The Chefs' Warehouse, Inc. ( combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world's finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.
Mission: The mission of The Chefs' Warehouse is to provide the world's greatest ingredients to the world's best chefs.
Our C.H.E.F.S. Values:
Curious & Creative
Hungry For Food & Results
Entrepreneurial
Forward Thinking & Flexible
Supportive (Of Peers & Chefs)
Position Summary: The Customer Service Supervisor manages the daily operations of the customer service team
developing, implementing, and maintaining processes, procedures and programs to improve customer
service.
What you'll do:
* Provides day to day supervision and assistance to customer service team;
* Ensures adequate phone coverage and monitors calls;
* Establishes schedules and maintains work standards to ensure quality and timeliness;
* Answers incoming calls and processes orders per customer item specifications;
* Develops and recommends improvements to work flow, internal procedures, or forms design and
usage;
* Interviews and hires new staff, prioritizes, assigns, and reviews work;
* Provides and coordinates staff training and the use of new procedures;
* Coaches employees to correct deficiencies and implements discipline procedures;
* Investigates and researches escalated customer service inquiries;
* Responsible for adhering to food security, food safety regulations and policies (SQF, HACCP,
CGMPs))
* Observes and evaluates employee performance annually
About you:
* Associates degree and/or two to four years related experience;
* Leads by example;
* Must have good communication skills, both oral and written;
* Ability to work with frequent interruptions while maintaining close attention to detail;
* Good organizational skills, analytical, and problem solving skills;
* Maintains good working relationships throughout all departments;
* Proficient in ten key, Goggle/Microsoft and web based applications
Preferred
* Bilingual
* Produce/perishable knowledge
#LI-TC1
The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.
Perks & Benefits:
* Paid Vacations, Paid Holidays
* Health, Dental and Medical Benefits
* Weekly pay
* Life Insurance
* 5% above cost for our high-quality food products
* Employee discounts for travel and events
* 401k
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.
Other details
* Pay Type Hourly
Apply Now
* Dallas, TX, USA