At Goldschmitt and Associates LLC (G&A), we're not just another company-we're a catalyst for innovation and impact, and we're inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation, consulting, and system modernization for some of the nation's most important federal agencies. Our culture is built on inclusivity, creativity, and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won't just clock in-you'll be solving real-world challenges and working on projects that make a difference in the lives of millions. Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you're a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you'll have the opportunity to level up your career while making a real-world impact. If you're ready to be part of a company that values purpose as much as progress, G&A is the place for you! Summary: Goldschmitt and Associates is seeking a Customer Service Supervisor to manage contact center support for a federal contract of a nationally-recognized leader in student loan servicing. Job Duties and Responsibilities:
- Ensure effective day-to-day supervision and leadership of Customer Service Representatives (CSRs) consistently to deliver a positive borrower experience, accurately resolve borrower inquiries, and achieve high-quality assurance metrics
- Ensure a positive work environment by the reinforcement of the values, mission, and vision of the organization and fostering engaged, empowered employees with a sense of job performance ownership and accountability
- Ensure professional leadership, employee interactions, and collaboration
- Use sound judgment for appropriate resolution or escalation
- Ensure policies and Standard Operating Procedures are followed and identify and communicate continuous improvement opportunities to make the customer experience better
- Ensure individual CSR and team KPI and productivity standards are met
- Ensure delivery of daily and weekly coaching, development, and feedback to CSRs regarding overall work performance Minimum Qualifications:
- Possess at least 6 months of related experience Preferred Qualifications:
- Possess a Bachelor's degree
- Possess at least one year of prior supervisory experience in a professional business environment, or contact center Goldschmitt and Associates is an equal opportunity employer. Goldschmitt and Associates does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service. NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.