About the Company: Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team. Job Summary: Meneses Law is looking to hire an exemplary customer service supervisor (CSS) to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. CSS will play a collaborative role in growing and implementing standards and processes. CSS will maintain documentation such as correspondence and operational records. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized. Essential Functions/Responsibilities:
- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in customer service and company policies.
- Assisting with the development and implementation of service policies and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Tracks operations milestones by managing accounts for unforeseen operation interruptions, then realigns schedules and expectations as needed.
- Hold team accountable with setting performance goals, devising workflow plans to achieve those goals, and deliver praise or consequences based on performance.
- Demonstrate exceptional communication skills, both over the phone and in writing.
- Attend company meetings to provide activity of the customer service team and coordinate working activities with other departments.
- Must be able to work independently and with minimal supervision.
- Perform any other tasks or functions deemed necessary to the daily operations of the employer.
Required Skills/Abilities:
- Must be able to communicate in English and Spanish.
- Excellent verbal and written communication skills.
- Excellent organizational skills, time management skills, and attention to detail.
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to diverse types of characters.
- Proficient with technology and ability to learn our software systems.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to motivate groups of people to complete a project in a timely manner.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite and MacOS systems.
- Self-motivated with excellent interpersonal skills.
- Friendly and strong commitment to customer service.
- Ability to work in a fast-paced environment.
- Able to type 45 WPM or more.
Education and Experience:
- Bachelor's degree
- At least 1-3 years of customer service management procedures or operations.
Job Types: Full-time Compensation:Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions. Being hired by Meneses Law as a Customer Service Supervisor means that you will have the opportunity to:
- Earn $52,000 Salary
- Learn from top reps through our Training program
- Be part of a positive culture
- Earn individual and team incentives
- Start an incredible career
Benefits for Working at Meneses Law:
- Generous compensation
- Work with state-of-the-art technology
- Name Recognition & Prestige Immigration Law Firm
- Sophisticated, Challenging Work
- Structured Training Programs
- Meaningful Career Advancement Opportunities
- Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO (Paid Time Off), 10 days of paid holidays.
- Work Life Balance Schedule
- Birthday and Anniversary rewards