Location: all cities,UT, USA
**Job Description**
**About Western Reporting**
Western Reporting is a full-service background screening company offering a wide array of services catering specifically to the residential property management industry. Starting in 1995, the company offered a standard credit report for small apartment owners. Today, the company provides over 50 services including credit & criminal background screening, drug testing, ID verification technology, employment verifications, predictive lease scoring, business verifications and more. Western Reporting has evolved through the years to become one of the leading and most respected background screening companies in the country.
**Job Description**
The Customer Service Representative is responsible for ensuring that Western Reporting customers have an amazing customer experience and are achieving great results! This individual is the day-to-day contact for customers, and is responsible for leading all communication, and customer service with the support of the rest of the Western Reporting Team.
This person should be customer-focused, detail-oriented, and must possess great written and verbal communication abilities. They need to be highly adaptable to a constantly changing environment and should always be looking for opportunities to grow, evolve, and improve processes to increase efficiency.
**Responsibilities**
**Functions and Responsibilities**
* Build a rapport with customers by greeting them in a courteous, friendly, and professional manner.
* Responsible for resolving basic website support tickets in a timely manner.
* Work in multiple platforms and websites throughout the day to service customers.
* Multitask between answering phones and emails to triage client issues.
* Identify and assess customers needs to achieve satisfaction. Responsible for prioritizing and escalating customer support requests, when applicable.
* Identify, assess, and log problems generating recurring customer service questions.
* Ability to move work to the right team, e.g., tier-2 support, Sales, Marketing, etc.
* High level operational knowledge of Western Reportings Analyst Team responsibilities
* Able to work weekend shift rotation.
**Qualifications**
**Minimum Qualifications**
* Must demonstrate effective critical thinking skills and be able to problem solve.
* Strong attention to detail and organizational skills.
* Minimum 2+ years in customer service role.
* Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
* Bilingual a plus
**Type**
* Full time (Non-Exempt)
* Monday thru Friday 8:00 to 5:00
* Weekend shifts available
**Location**
* Sandy, Utah
**Benefits**
Available on 31st day:
* Medical, dental, vision for employees and dependents; employee medical premium paid at 80%
* PTO
* 9 paid holidays
* $25,000 basic life insurance paid by the company
*Equal Opportunity Employer/Minorities/Female/Disabled/Veteran encouraged to apply*
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* On call
* Overtime
* Weekend availability
Ability to commute/relocate:
* Salt Lake City, UT: Reliably commute or planning to relocate before starting work (Required)
Education:
* High school or equivalent (Preferred)
Experience:
* Customer Service: 2 years (Preferred)
* Data entry: 1 year (Preferred)
* Compliance management: 1 year (Preferred)
Education Level: High School Years of Experience: 1-2 years **Job Description**
**About Western Reporting**
Western Reporting is a full-service background screening company offering a wide array of services catering specifically to the residential property management industry. Starting in 1995, the company offered a standard credit report for small apartment owners. Today, the company provides over 50 services including credit & criminal background screening, drug testing, ID verification technology, employment verifications, predictive lease scoring, business verifications and more. Western Reporting has evolved through the years to become one of the leading and most respected background screening companies in the country.
**Job Description**
The Customer Service Representative is responsible for ensuring that Western Reporting customers have an amazing customer experience and are achieving great results! This individual is the day-to-day contact for customers, and is responsible for leading all communication, and customer service with the support of the rest of the Western Reporting Team.
This person should be customer-focused, detail-oriented, and must possess great written and verbal communication abilities. They need to be highly adaptable to a constantly changing environment and should always be looking for opportunities to grow, evolve, and improve processes to increase efficiency.
**Responsibilities**
**Functions and Responsibilities**
* Build a rapport with customers by greeting them in a courteous, friendly, and professional manner.
* Responsible for resolving basic website support tickets in a timely manner.
* Work in multiple platforms and websites throughout the day to service customers.
* Multitask between answering phones and emails to triage client issues.
* Identify and assess customers needs to achieve satisfaction. Responsible for prioritizing and escalating customer support requests, when applicable.
* Identify, assess, and log problems generating recurring customer service questions.
* Ability to move work to the right team, e.g., tier-2 support, Sales, Marketing, etc.
* High level operational knowledge of Western Reportings Analyst Team responsibilities
* Able to work weekend shift rotation.
**Qualifications**
**Minimum Qualifications**
* Must demonstrate effective critical thinking skills and be able to problem solve.
* Strong attention to detail and organizational skills.
* Minimum 2+ years in customer service role.
* Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
* Bilingual a plus
**Type**
* Full time (Non-Exempt)
* Monday thru Friday 8:00 to 5:00
* Weekend shifts available
**Location**
* Sandy, Utah
**Benefits**
Available on 31st day:
* Medical, dental, vision for employees and dependents; employee medical premium paid at 80%
* PTO
* 9 paid holidays
* $25,000 basic life insurance paid by the company
*Equal Opportunity Employer/Minorities/Female/Disabled/Veteran encouraged to apply*
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* On call
* Overtime
* Weekend availability
Ability to commute/relocate:
* Salt Lake City, UT: Reliably commute or planning to relocate before starting work (Required)
Education:
* High school or equivalent (Preferred)
Experience:
* Customer Service: 2 years (Preferred)
* Data entry: 1 year (Preferred)
* Compliance management: 1 year (Preferred)
Education Level: High School Years of Experience: 1-2 years