Customer Service Support Specialist
: Job Details :

Job Details

Job Location: Corporate Headquarters - Greensboro, NC

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day/First Shift

Job Category: Customer Service

Description

Are you a Customer Service Support Specialist searching for new experiences? As a leading Trane independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!

This position is responsible for providing customer service support and inside sales support to all Brady Associates; directly support general duties for customer service, prepare job numbers for sold quoted work and coordinate procurement of parts.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

* Receive reports from various sources and upload into database; access and provide reports upon request

* Prepare all eddy current tube analysis reports for customers, input all data provided by the technicians into a report and create a custom report for each customer

* Process sold quoted jobs, create job number in service software, attach all documentation to the service job, send to procurement for parts ordering, provide resource coordinator with job information and estimated time of arrival for the parts

* Process company credit card transactions for technicians

* Maintain the following email boxes with timely responsiveness

* Fax Email, Combustion Reports Email, Expenses Email, Oil Analysis Email, Online Billing Email, Sold Quoted Jobs Email, Tube Analysis Email, Vibration Reports Email

* Backup/Overflow for scheduling coordinator during peak times or short staffing that includes answering service calls, setting up jobs and dispatching technicians

* Backup/Overflow for billing coordinator during peak times or short staffing that includes processing billing / preventative maintenance requests in the completed queue

* Billing of BISCM projects

* Prepare labor analysis report, review for duplicates and send to Field Service Supervisors each Monday and Tuesday for review/approval

* Create invoices for all online billing accounts in the customer individual databases.

* Maintain listing of all user name and passwords for online billing databases to ensure access is available at all times

* Backup phone operator for main switchboard during times that are short staffed.

* Knowledgeable with the products and services offered by Brady

* Flexibility to take on additional duties in order to meet the department goals and/or overtime, as required

* Performing other duties as assigned

* Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices

* Collaborate with all Associates to uphold the company's mission and values

WORK HOURS: Monday thru Friday, overtime as required

BENEFITS & COMPENSATION:

* Competitive pay and bonus

* Affordable Medical, Dental and Vision plans

* Employer sponsored Short- and Long-term Disability

* Employer sponsored life insurance

* 401k with company match

* Paid Time Off

PHYSICAL DEMANDS & ENVIRONMENTAL EXPOSURE:

While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

This position works in a typical office environment, with occasional visits to other offices, plants, and jobsites. During these travel situations, the associate is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme heat, and vibration. The noise level in the work environment is usually moderate.

Qualifications

SKILLS & QUALIFICATIONS:

* Bachelor's degree from an accredited institution

* 5+ years of customer service related experience

* Proficiency with computer devices (including laptops, tablets, and smart phones) and working knowledge of Microsoft Office, Adobe Acrobat, and Apple iOS software

* Ability to pass drug screening

* Ability to prove US employment eligibility

Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.