RESPONSIBILITIES AND DUTIESBilling (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:
- Creates, completes, updates, and reviews employee and client records (PR, CS)
- Enters information into computer databases for effective record keeping (All)
- Administers new and existing DocuSign accounts (PR, CS)
- Prepares and sends documents via mail using approved communications (PR, CS)
- Ensures the proper naming and saving of documents in the document management system (PR, CS)
- Assists stakeholders in returning documents (PR, CS)
- Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
- Ensures all compliance standards are met for audit purposes (All)
- Performs timesheet reviewing (PY)
- Performs time-tracking (PY)
- Performs proofing & posting (PY)
- Reviews overlap and overtime reports (PY, CS)
- Makes and receives phone calls to support external and internal stakeholders (All)
- Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
- Works with supervisor to identify strategies for reducing errors (All)
- Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP's) (CS, PY)
- Completes administrative tasks such as filing, copying, data entry, etc... (All)
- Prepares and submits invoices to agencies (B)
- Applies payments (B)
- Collects on unpaid claims (B)
- Maintains confidentiality of records relating to clients (All)
- Collaborates with other staff members to optimize delivery of services (All)
- Identifies opportunities to improve GT processes (All)
- Upholds company values and mission (All)
- Other duties as assigned (All)
EDUCATION
- High School Diploma or GED required
- Associate degree preferred
EXPERIENCE AND QUALIFICATIONS
- At least 1 year of related work experience
- Excellent written and oral communication skills
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
- Demonstrate the ability to balance work pressure with time management skills
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience in working, initiating, and maintaining a highly effective team
- Competent in the use of Microsoft programs and the Internet
- Competent use of Excel
WORK ENVIRONMENT
- Work is performed in a typical office setting or home office (if not local).