Customer Service Team Lead - Insurance
: Job Details :

Are you passionate about leadership and delivering exceptional customer service? We're seeking a Customer Service Team Lead - Insurance for a homeowner insurance carrier who thrives in a fast-paced environment and excels at guiding teams to success!The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Key Responsibilities: Assist your Supervisor in maintaining service level and queue coverage Take calls 20% of the time and support during peak times or special events Provide real-time feedback, coaching, and development to agents Host team meetings, review performance, and track important updates Handle administrative duties: attendance tracking, adherence, and IT issue reportingQualifications: 5+ years of experience, including 2+ years in a Team Lead role 2+ years of experience in personal lines insurance Proven experience leading high-volume inbound call center teams Strong communication, team-building, and ethics Ability to manage multiple tasks and a commitment to problem-solving Why Join Us?Be part of a collaborative team environmentHelp shape and develop future leadersWork with a company that values growth and innovationBring your leadership skills and positive attitude to our team! Apply today and take the next step in your career!