Location: Green Bay,WI, USA
Job overview:
Schneider is seeking a Customer Service Team Leader in Green Bay to lead and develop a team of associates. The Customer Service Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs.
Responsibilities:
* Coach and mentor a team of associates.
* Participate in business meetings.
* Optimize resource utilization to achieve business objectives.
* Make employment-related decisions.
* Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
* Work closely with other teams to identify and address problem areas and streamline processes.
* Escalate issues as needed and propose new processes based on findings.
Skills and qualifications:
* Bachelor degree in transportation, logistics or a related field.
* Two plus years of related work experience.
* Have strong written and oral communication skills.
* Is goal-driven and motivated to reach desired outcomes.
* Able to positively coach, lead and influence a team.
Pay and benefits:
* Medical, dental and vision insurance.
* Company paid life insurance.
* 401(k) savings plan with company match.
* Paid time off and paid holidays.
* Results-based incentive pay program where you can earn above and beyond your base pay.
* Tuition reimbursement.
* See full list of operations benefits.