Customer Service Team Leader
: Job Details :

**UPMC Magee-Womens Hospital is seeking a Full Time Customer Service Team Leader to support the Parking department!**

**This position will work rotating shifts with mainly afternoon shifts.** _Hours are subject to change based on business needs._

The Customer Service Team Leader provides personal customer service to all UPMC patrons in a manner consistent with the hospital's policy of service excellence and the Pennsylvania Motor Vehicle Code.

**Responsibilities:**

+ Direct valets in directing/coordinating vehicle traffic.

+ Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether to assist them.

+ Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service.

+ Issue parking tickets to all vehicles that pull into the driveway.

+ Report any damage or accident with a patron's vehicle.

+ Upon departure, ensure timely return of vehicle, verify the ticket stub and number, open door(s), and assist patrons into the vehicle if necessary.

+ Communicate with both escorts and valets via radio always using proper radio etiquette.

High School diploma or equivalent preferred.

Ability to operate all types of passenger vehicles.

1-2 years of customer service experience is required.

**Licensure, Certifications, and Clearances:**

Driver's License

Act 34

**UPMC is an Equal Opportunity Employer. Minority/Females/Veterans/Individuals with Disabilities.**