Customer Service Tech
: Job Details :

Job Description - Customer Service Tech (2406748)D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate's primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.Essential Duties and ResponsibilitiesEvaluates homeowner repair issues to determine if they are warrantable itemsProcesses written or electronic work orders and/or verbal instructions from supervisor for homeowner repairsPerforms necessary repairs to homes such as carpentry work, drywall, texture repair and paintingSchedules and manages subcontractors to make designated warranty repairsEnsures all repairs are completed within compliance standardsCertifies warranty work is completed within contractor obligationsDevelops and maintains good rapport with subcontractors and homeownersFollows up with homeowners to ensure concerns are addressed in a timely and professional mannerProcesses charge-back documentation and invoicesConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyAbility to work overtimeAbility to travel overnightQualificationsEducation and/or ExperienceHigh school diploma or general education degree (GED)Three or more years related experience, including carpentry work, drywall, texture repair and paintingMust have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttimeExcel in effective and positive communicationsWork effectively in high pressure situationsAbility to work independently and be productive without supervisionAbility to provide a systematic approach in carrying out assignmentsAbility to utilize DRH Warranty applications on a smart phone, tablet, or laptopAbility to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applicationsProficiency with MS Office and emailAbility to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral visionRegular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shockThe noise level is generally loudPreferred QualificationsExperience with minor electrical, plumbing and HVAC repair work preferredCome join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:Medical, Vision and DentalEmployee Stock Purchase PlanFlex Spending AccountsLife InsuranceVacation, Sick, Personal Time and Company HolidaysBuild YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!#J-18808-Ljbffr