Location: Anaheim,CA, USA
****CUSTOMER SERVICE / TECHNICAL SUPPORT Anaheim, CA****
George Hall started the George T. Hall Company in 1932 and we continue to keep his vision and legacy alive. Through our evolution, we have shown an ability to adapt and grow into new technologies and industries which has made us the system integrator you see today. People are the foundation of any outstanding organization and we take pride in our multi-generational workforce that values curiosity, integrity, and innovation. Our mission is simple: to bring value to our clients by utilizing our expertise in automation and control solutions to improve performance, reduce waste, and provide value data while establishing successful partnerships in the industry. We value continuous improvement to the benefit of our customers, vendors, and employees. If this sounds like the type of environment you are seeking, we may have a position for you!
**What we are looking for:**
We are seeking a Customer Service / Technical Support Representative for our Anaheim, CA location. The function of this position is to assist customers with product, project, or pricing inquiries over phone, email, and live chat. Key products include:
* PLC / HMI
* SCADA / Integration Software
* Thermal & Process Instrumentation
* Custom UL Control Panels
* Industrial Field Services
**Essential Duties and Responsibilities** include the following: *(Other duties may be assigned to meet business needs.)*
* Assist customers with RFQs (requests or quotation).
* Provide technical support and assist with product selection.
* Follow-up on orders for over the counter and project sales.
* Prospect customers for future project or services opportunities.
* Work within company CRM system to grow database of contacts, customers, leads, and opportunities.
**Supervisory Responsibilities:**
None
**Decision-Making Authority:**
Rely on expertise and training to make minor decisions regularly. Refer to Supervisor for direction on decisions of significant impact.
**Education and Experience Required:**
* Basic knowledge of computer, mechanical, electrical, and/or electronic technology.
* Experience with business software such as ERP, CRM, and Office 365.
* Good written and verbal communication skills.
* Ability to multi-task and work independently.
* At least two years of college and / or customer service is desired.
**Benefits**
* Training and opportunities for advancement.
* Medical coverage including dental and vision.
* Flexible personal time off (PTO).
* 401K retirement plan with generous company match.