We are looking for a Customer Technical Services Representative to add to our fast-growing team in Midland, TX.
This position is responsible for assisting our sales team with maintaining existing business and growing opportunities with new customers. Possess technical expertise, and the ability to work on your own as well as with a team. This role will consist of field visits to customer locations to assist with project work, recommendations and treating program(s) roll out.
Essential Functions
- Support the region in business development and maintenance of existing accounts.
- Support the technical requirements of region sales and management staff.
- Network with Technical Representatives within the Company and other areas for best practice skills and product knowledge sharing.
- Undertake production system surveys and problem diagnoses.
- Chemical selection and application, preparation, and presentation of technical recommendations to customers, and chemical selection validation
- Be conversant about in-field petroleum production practices.
- Lead programs as directed by technical management to address industry, customer, and sales / business initiatives.
- Customer/Site visits to support sales force and enhance presence within existing accounts and to capture new customers to increase sales.
- Knowledge for screening all Innospec product lines for the purpose of selecting appropriate application.
- Improving and understanding product formulation/troubleshooting.
- Ability to effectively communicate company products to operations groups as well as potential and existing customers.
- Ability to perform failure analysis and process hazards analysis making necessary recommendations for adjustments to chemical programs as needed.
- Coordinate with the appropriate department head and utilize the internal network for the preparation of technical proposals.
Role Requirements
- Bachelors degree in related field preferred
- 5-7 years of related industry experience
- Precious product formulation background preferred.
- Exceptional communication skills both verbal and written.
- Up to 25-50% travel
- Must be located in Midland/Odessa or within reasonable commuting distance.