Position: Customer Service Technician II Reports To: Supervisor, Commercial Operations Location: Milwaukee, Wisconsin - HYBRID The Customer Service Technician II works to review and process Engineered Geared Product RFQ's and Orders for Regal Rexnord's IPS Division utilizing a myriad of tools and robust standard operating procedures. In this role, the CST2 interacts with our customers and our Engineering, Design, Production, Finance, Sales, and Legal departments to deliver a seamless customer experience through expertise, ownership, accountability, and responsiveness. CST2 owns the process from RFQ to order receipt through shipment and beyond. Our mission is to provide a seamless & effortless customer experience through demonstrated product & system expertise, ownership, accountability, cross-departmental collaboration, and responsiveness. Our Customer Service Technician Role is an excellent opportunity to join a forward-thinking, dynamic, global Customer Support Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions at every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with can do attitudes, a willingness to learn, and a passion for process improvement. Responsibilities:
- Dedication to 80-20 overserve strategies
- Processes Engineered To Order Request For Quotes (ETO RFQs) and Orders, utilizing established standard operating policies & procedures, along with system tools, guide sheets, drawings, and various job aids.
- Responsible for building strong customer relationships and delivering customer-centric solutions
- Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
- With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Work with internal teams with a high sense of accountability and urgency
- Work with multiple departments to assure Request For Quotes (RFQs) and Orders are processed accurately, managed, and shipped in a timely manner to customer expectations, as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
- Develop a strong product/process knowledge and participate in training initiatives
Education, Experience & Skills Required: - High School diploma required
- College degree or equivalent work experience preferred
- Two years of professional customer care experience preferred
- Demonstrated proficiency in keyboarding skills
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems preferred
- Basic to Intermediate Excel Skills preferred
- Experience with Oracle &/or SAP (or other ERP systems) preferred
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced preferred
- Experience navigating and utilizing corporate websites & eCommerce platforms preferred
- Demonstrated mechanical or technical aptitude strongly preferred
- Demonstrated patience and approachability with other team members
- Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
- Able to show situational adaptability and resourcefulness
- Strong communication/interpersonal & organizational skills
#LI-AB1 #LI-Hybrid
Benefits - Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
About Regal Rexnord Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email ...@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ...@RegalRexnord.com. Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ( Regal Rexnord ) do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.