Customer Service Technician
: Job Details :

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.About the Role:Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.What You'll Do:Install and repair residential and business communications services including telephone, internet, and video.Train and work with tools and test equipment to provide service of multiple different technologies and network designs.Recommend products and services that resolve their communications needs.Work in both buried and aerial plant requiring pole climbing and ladder skills.Safely operate and maintain clean and organized company service vehicle.Work in both inside and outside environments.Complete necessary safety training and follow safety standards and regulations.You will report to the Manager of Local Operations.Do You Have?Basic technology and math skills.Valid driver's license and safe driving record.Ability to distinguish colors in use of color-coded cable.Ability to use equipment with maximum load capacity of 275lbs.Ability to lift up to 50lbs, capable of working aloft.Ability to successfully complete required safety training.Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.Ability to respond to after hour callouts.High School Degree or GED equivalent.Customer service or sales experience.Certifications or training directly related to the position.Two-year technical degree in computers or electronics, or the equivalent in work experience.Our Benefits:Medical, Dental, Vision Insurance Plans401K PlanHealth & Flexible Savings AccountLife and AD&D, Spousal Life, Child Life Insurance PlansEducational Assistance PlanIdentity Theft, Legal, Auto & Home and Pet InsuranceWindstream CIB Statement:Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law. Employment at Windstream is subject to post offer, pre-employment drug testing.#J-18808-Ljbffr