Location: West Springfield,MA, USA
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: West Springfield, MA
TEST CENTER ADDRESS: 59 Interstate Drive, Suite 25
PERKS for employees hired for 20+ hours:
* 12 Paid Holidays Off annually based on work schedule and start date
* No selling or quotas
* Office setting environment
* No inventory, stocking, floor moves, or overnight shifts!
* Paid training
* Sick time is prorated based on start date
* 401K
* Employee Assistance Program
* Vision
* FSA
AVAILABLE SCHEDULE:
* Part-Time - Hours Will Vary
* Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
* This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
* Schedules are available 2 weeks in advance.
RESPONSIBILITIES:
* Maintain and apply expert knowledge of test center policies, practices, and procedures
* Greet examinees and verify identification
* Perform required security checks including the use of wands
* Continuously monitor candidates as they complete exams
* Report and/or resolve candidate issues with urgency
* Maintain a secure environment and materials in the test center at all times
* Ensure every candidate receives a fair and comfortable testing experience
* Report any occurrences outside company guidelines
* Ability to be flexible with scheduling based on Prometric days of operations
* Represent Prometric's vision, mission and values
* Safeguard the test center from misconduct
* If applicable, digitally scan and record candidate's fingerprint identification
QUALIFICATIONS:
EDUCATION:
* High school diploma or equivalent required
* College experience a plus
EXPERIENCE:
* Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
* Must be 18 years of age to qualify
SKILLS:
* Ability to communicate professionally and effectively with candidates and coworkers
* Ability to write detailed and accurate reports and correspondence
* Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation
* Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing)
PHYSICAL JOB REQUIREMENTS
* Must be able to bend, stoop, and lift up to 40 pounds
* Ability to remain in a stationary position for extended periods while administering exams
* Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
* Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
* Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols