Job Summary
Great guest relations are vital to Catamount. Catamount customer service & cashiers are usually the first team members that guests come in contact with and therefore, they must make a good initial impression. A cashier must accurately tender purchases at cash registers, provide change and maintain a balanced drawer in a friendly manner. Catamount customer service staff are answering phones, helping guests and running registers. Training occurs for all the below tasks.
Essential Duties/Responsibilities
- Explain prices and promotions.
- General knowledge of Mountain required to assist guests with inquiries.
- Sell lift and activity tickets.
- Answer telephone.
- Must be able to work quickly and accurately.
- Assure payment is made for every item.
- Help with closing procedures.
- Maintain a friendly, team spirit with a focus on guest service.
- Do other work activities based on what is needed by your manager.
Qualifications & Experience
- Must be able to work flexible hours/days of the week including weekends and holidays.
- Must be able to communicate well and follow instructions.
- Be cheerful, patient, alert, and courteous at all times with people of all ages.
- Basic computer and keyboard experience required.
- Must be able to work as part of a team.
- Must be well groomed, self disciplined, and willing to comply with uniform guidelines.
- Able to speak, read, and write fluently in English.
- Ability to count out change.
- Ability to work harmoniously/diplomatically with a variety of people including the public.
Physical Demands
Employee occasionally shift can include: day, evening and holiday hours and is regularly required to:
- Walk may walk outside occasionally.
- Reach, handle, grasp and finger keyboard/cash machine.
- Repetitive keyboard motion.
- May require sitting or standing for an extended period of time.