Customer Service Trainer
: Job Details :

Permanent

Title: Bilingual Customer Service Trainer

Location - Tucson, AZ 85730

Pay Rate: $46,000

**The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46K

Must-Haves:

• 4-6 years of operational leadership experience as a Trainer.
• Proven experience training agents in a call center/contact center environment
• Proficiency in using various technology platforms and tools.
• Spanish proficiency (will be required to pass an assessment).

Overview: We are seeking an experienced Bilingual Customer Service trainer to train a team of 25 future agents. You will train each future Service agent to then send out into the field. We are looking for an individual who enjoys mentoring/coaching, has excellent communication skills and wants to be in a fast-paced environment. Your role will be crucial in ensuring the success and growth of our customer Service team.

Key Responsibilities:

• Train and manage a team of future Service Agents
• Monitor and evaluate agent performance, providing feedback and coaching as needed.
• Utilize technology and communication skills to effectively train a team.
• Ensure the class of agents are ready for graduation at the end of the 10-12 week training program