Location: Auburn Hills,MI, USA
Call Center experience is always good but not always required for this particular position. We operate our Call Center quite a bit differently than others. The main difference is we have dedicated Reps for strategic customers so relationships are absolutely critical. Proven customer service or inside sales/account management experience is more relevant to this position. Handling customers is no easy task and requires a higher level of experience than someone reading a script and answering phone bill questions (for example). The position will require working with very large customers where titles range from Buyer to Maintenance Manager to President, in handling questions, research and completion of orders. This position also requires proven teamwork experience and we look very closely for diverse personalities that are a good match within our team. Typical workday supporting customers is as follows:
Customer Satisfaction is our highest goal does it better than any other robot company in the world. We monitor survey results monthly and Reps are expected to provide the highest level of customer service in the industry. Due to the workload, I have never heard a Rep say they are bored. They are very busy but we also try to have a lot of fun at work.
Minimum of Associate Degree, or in process of completing is acceptable.
Excellent knowledge of Outlook and Excel (If considered for this position, we do ask that tests are performed by the contract house to ensure the candidate can do as they say they can do with regards to typing, Outlook capability and Excel capability).
Job Type: Full-time, Contract
Pay: $20.00 - $23.00 per hour
Benefits:
Shift:
Work Location: In person
Company DescriptionBranex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women's Owned Business through the Women's Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.Branex Group offers the following benefits:- Medical Insurance- Dental Insurance- Vision insurance- Paid time off- 401(k)This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Company DescriptionBranex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women's Owned Business through the Women's Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\n\r\nBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\n\r\n\r\nBranex Group offers the following benefits:\r\n- Medical Insurance\r\n- Dental Insurance\r\n- Vision insurance\r\n- Paid time off\r\n- 401(k)\r\n\r\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.