Location: Rocky Mount,NC, USA
Overview
InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What's the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
* Are you energetic, enthusiastic with an engaging personality?
* Are you driven to deliver effective results while providing excellent customer service?
* Do you have extraordinary communication skills?
What's in it for YOU?
* Paid Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Employee Discounts
* Full-time, non-seasonal
* Career Advancement
* Early access to earned wages via PayActiv
* Access up to 50% of earned wages (capped at $500 per pay period)
* Salary Range: Up to $18.00/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors
Responsibilities
* Process credit card payments over the phone or via Storefront for new and existing customers.
* Provide excellent care
* Assist with any customer issues
* Document any phone calls and actions in the data base.
* Perform opening and closing duties of Storefront lobby.
* Maintain concentration and focus in order to meet performance goals.
* Maintain good working relationship with assigned supervisors and coworkers.
Qualifications
What We Look for in a Candidate:
* 18 years or older
* High School Diploma or GED
* Ability to remain engaged on the phone and in person throughout the entirety of your shift with minimal to no distractions.
* Superb attendance, so you can be there when our customers need us
* Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
All job offers are contingent upon completion of drug screen and background check.