CUSTOMER SOLUTION MANAGER
: Job Details :

Join our Team

About this Opportunity:

Ericsson Cloud Services & Software and Customer Unit are partnering with AT&T to provide technologies, solutions, and services to AT&T Customers across the Globe. We need your expertise and progressive view of technology, skills, and services in business and operation Support Services.

The role requires experience in managing solutions including (not limited to) - Public / Private Cloud Platforms, NFVi architecture, IMS, EMM, E2E Development, Testing, and Deployment Life-cycle management. In this multifaceted role, you will be encouraged to work with confidence to develop proven business relationships with internal and external partners, and position Ericsson as the prime partner with AT&T.

Customer Solution Manager reports to AT&T MSCOO and interfaces with customers, external contractors, and internal teams such as the Manager Service Core leadership team, CSS IT & ADM leadership team, Business Operations, contract managers, Business Area, and Service Delivery Units.

What you will do:

* Partner with the customer unit team to identify business opportunities and work with required stakeholders to convert opportunities into contracts.

* Drive identification of opportunities and support generation of sales by ensuring that Ericsson is perceived as a service leader and that our solutions (end-to-end) provide added value compared to the competition and highlight Ericsson's differentiation.

* Be responsible for technical engagements including initial technical overview assessment regarding design, deployment, configuration, and customization of Compute, Storage, and Networking.

* Translates business requirements to high-level solutions (functional requirements)

* Ensure collaboration among BSA(s) and Technical (Dev) Lead(s). Influences high-level design Business Requirements and guides mid and low-level technical design for delivery.

* Identify improvements & optimizations and drive development teams to execute.

* Manage Customer stakeholders, Accountable for solution design and roadmap implementation.

* Secure understanding of customer strategy in relevant domains, competition, market situation, industry, etc., building an in-depth knowledge and understanding of the customer.

* Lead innovation activities (Proof of Concepts, trials, etc.) and customer events.

* Drive relationships with Domains and Business Areas and work with them to prioritize AT&T engagements and requirements.

* Be creative and innovative in developing alternative business solutions.

The skills you bring:

* Bachelor's degree. MS highly preferred

* 10+ years of solution design, troubleshooting, pre-sales, and customer management with T1 CSPs.

* Experience in complex System integration and maintenance

* Experience of Telecom Billing (IMS), SIP Trunking

* Experience in AIML-driven Operations, ADM, Cloud Orchestration, Transformation, and operations, IT Operations, Cyber Security & Automation technologies.

* Experience in financial management - business case, Cost Analysis, estimations, and profitability.

* Hands-on experience in Leading digital transformation Programs to implement lean and agile principal-based DevOps, CICD & Automation Tools

* Understanding of programming Language, tools will be an added advantage - Java, Spring boot, Kubernetes, Containers, Microservices, Power BI, AngularJS, SOAP, REST, TCP/IP, HTTP protocols TCP/IP, switch config, IP troubleshooting - Snoop/Sniff/Packet analysis, Scripting shell/JavaScript/SQL, Database knowledge SQL, Oracle systems, VMWare ESXi, VSphere), Selenium, SOAP UI, JMeter, WireShark, TOAD/SQL, WireMock, Tcpdump.

* Knowledge of Digital services - e.g., OSS/BSS, Communication services, 5G Core

* Knowledge of Microsoft Azure and related topics such as Azure AKS, Azure Gateways, and Azure SQL

* Knowledge of IoT - e.g., IoT accelerator, HCP IoT offerings, IoT ecosystem

* Ability to influence at an Executive/Senior Level

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at ...@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano

Job details: Technical & Solution Sales Support (SD)